Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). This includes:

• Identifiers: Name, mailing address, email address, phone number, date of birth, and unique member ID numbers.
• Financial Information: Credit card numbers, bank account details, and billing history handled securely through our encrypted payment processors for membership dues, personal training, and program registrations.
• Health and Fitness Data: Information provided during fitness assessments, personal training consultations, or medical waivers required for club usage.
• Usage and Activity Data: Information about how you use our facilities, class booking preferences (such as HIIT, Spin, or Yoga), court reservations (tennis/pickleball), and aquatics program registrations.
• Digital Information: IP addresses, browser types, cookie data, and device identifiers when you interact with our website or member app.

2. How We Use Your Information

Burlington Hall Sporting Club uses your personal data to provide an exceptional wellness experience, including:

• Managing your club membership, account access, and facility check-ins.
• Processing registrations for junior sports programs, swim lessons, camps, and adult leagues.
• Scheduling personal training, small group training sessions, and boutique fitness classes.
• Sending club updates, holiday hour notices, and marketing communications (with an option to opt-out at any time).
• Improving our facility, website, and mobile application performance.
• Ensuring the safety and security of our members through secure check-in protocols.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only under the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, member app, payment gateway processing, and internal business management tools.
• Legal Obligations: When required by law, regulation, or legal process to protect the rights, property, or safety of Burlington Hall Sporting Club, our members, or the public.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. Financial transactions are encrypted using Secure Socket Layer (SSL) technology.

5. Your Privacy Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal data:

• Access & Correction: You have the right to request a copy of the personal data we hold about you or request corrections to inaccurate information via your member app profile or the front desk.
• Marketing Preferences: You can opt-out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of our digital communications.
• Cookie Controls: You can adjust your web browser settings to refuse cookies, though some features of our website may not function perfectly without them.

6. Children's Privacy

We offer specialized training, summer camps, and aquatics programs for children and junior athletes. We strictly collect information regarding minors only from parents or legal guardians for safety, waiver compliance, and program registration purposes. We do not knowingly collect information directly from children under the age of 13.

7. Changes to This Privacy Policy

Burlington Hall Sporting Club reserves the right to update this Privacy Policy at any time. When we make modifications, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data management, please contact our membership team: